Zendesk service outage affecting support response times

Incident Report for Bridge

Resolved

This incident has been resolved.

Posted Jul 02, 2019 - 16:13 UTC

Monitoring

We've been able to see improved performance through the Zendesk service that we utilize with our support team. At this time we are able to view and respond to tickets submitted via email or webform and we're continuing to work with Zendesk to ensure that service levels are fully restored. We apologize for any inconvenience this has caused!

Posted Jul 02, 2019 - 14:15 UTC

Investigating

One of our vendors, Zendesk, is currently experiencing a service outage. This issue is preventing our support team from seeing and responding to email/webform submitted support tickets and phone calls as quickly as we would like. We are investigating this issue further with Zendesk. In the meantime, for immediate assistance you can reach our support team through our live chat service: https://lc.chat/now/8288951/1.

Posted Jul 02, 2019 - 14:11 UTC

This incident affected: Bridge Support Channels.