Thank you for your patience while we've been addressing this issue. This incident is now resolved. All delayed webhook notifications have been delivered, and webhook delivery is working normally in all regions.
Posted Nov 12, 2026 - 22:06 UTC
Update
We are continuing to monitor for any further issues.
Posted Nov 12, 2026 - 20:58 UTC
Monitoring
We have rolled back the platform update that delayed webhook notifications, and a fix is in place. Webhook delivery has resumed in our U.S. and EU regions, and the queued notifications are being delivered now. While the backlog clears, customers may see more webhook traffic than usual and some notifications arriving out of order.
Our Australia region continues to work normally.
We are still checking whether any enrollment-event notifications in the U.S. region were not delivered during the incident. If any were affected, we will share an update on resending them.
Posted Nov 12, 2026 - 20:12 UTC
Identified
Our Engineering teams are currently investigating an issue that is causing delays in sending Webhook notifications.
Since 10:50 a.m. UTC Nov. 12, webhook notifications from Bridge have been delayed for customers in our U.S. region. Delays in our EU region began at 1:15 p.m. UTC. Customers in our Australia region are not affected at this time.
We have traced the cause to a recent platform update and are rolling it back. Once the rollback is complete, queued notifications will be delivered automatically, and customers may see a higher volume of webhook traffic while the backlog clears.
Some webhook notifications for enrollment events in the U.S. region may not have been delivered. We are working to find out which events are affected and whether they can be resent.
The rest of Bridge, including the learner and admin experience, is working normally. Only outbound webhook notifications are affected.